Privacy Policy

This Privacy Policy explains how RedExoAns ("we", "our" or "us"), a software and website development company based in Nagercoil, Kanyakumari District, Tamil Nadu, India, collects, uses and protects personal information when you visit redexoans.com, contact us, or use our services. Our individual products (such as ExoFlow) may have their own privacy policies, which apply in addition to this one.

1. Information We Collect

Information you give us when you fill in our contact form, email us, message us on WhatsApp or work with us:

• Contact details: name, email address, phone / WhatsApp number.
• Enquiry details: the service you are interested in, budget range and project description.
• Project and account information: business details, website content, domain registration details, and login credentials you share with us to deliver hosting or development work.

Information collected automatically when you browse our website:

• Device and usage data such as IP address, browser type, pages visited and referring website, collected through Google Analytics and Cloudflare.
• Cookies and similar technologies used by Google Analytics and Google AdSense (see section 4).

2. How We Use Your Information

• To reply to your enquiry and prepare quotes.
• To deliver, host, maintain and support the websites, software, domains and marketing services you order.
• To send service messages such as renewal reminders, invoices and project updates.
• To understand how visitors use our website and improve it.
• To keep our website secure and prevent spam and abuse.
• To meet legal, tax and accounting obligations.

We do not sell your personal information. We will only publish a testimonial or case study with your permission.

3. Services We Use to Run This Website

• Web3Forms delivers contact form submissions to our inbox (hello@redexoans.com).
• WhatsApp (Meta): if you choose to contact us on WhatsApp, your message is handled under WhatsApp's own privacy policy.
• Cloudflare provides hosting, DNS, security and the Turnstile anti-spam check on our contact form. Cloudflare may process IP addresses and browser data to block malicious traffic.
• Google Analytics helps us measure website traffic and enquiries.
• Google AdSense may show advertisements on our website.
• Google Maps displays our location; the embedded map is provided by Google.
• Domain registrars: when we register a domain for you, we share the registrant details required by the registrar and ICANN / NIXI rules.

4. Cookies and Advertising

Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and/or other sites on the Internet. You can opt out of personalised advertising by visiting Google Ads Settings or www.aboutads.info. You can also block or delete cookies in your browser settings; the website will still work.

5. How Long We Keep Information

We keep enquiry information for as long as needed to respond and follow up, and project and billing records for as long as required by law or as long as we provide services to you. You can ask us to delete your information at any time (see section 7).

6. Security

We use HTTPS encryption, access controls and reputable infrastructure providers to protect your information. Credentials you share with us for project work are used only for that work and should be changed when the project ends. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

7. Your Rights

In line with India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask us to:

• Tell you what personal information we hold about you.
• Correct or update inaccurate information.
• Delete your information, where we are not required by law to keep it.
• Withdraw consent for messages you previously agreed to receive.

To make a request, contact us using the details below. We will respond within a reasonable time.

8. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

10. Contact Us

For privacy questions or requests, contact RedExoAns: